![[NixFifty] Tickets](https://warforever.com/data/attachments/4/4172-2202aaa3e31f60de2e573088ce6960c1.jpg){kind=small}
- Compatibility
- XF 2.1 / 2.2
Tickets is a support system solution for XenForo 2 aiming to collate all your helpdesk needs in to one easy to use solution.
Features:
Add a basic and optional knowledge base system.
When copying a thread/conversation to a ticket, update BBCode references to point to new attachments.
Implement attachment handling when editing an edited ticket message.
Fix preview link for editing ticket messages.
Add the ability to prune custom field contents after a period of time has elapsed after ticket creation.
More accurately set dates for incoming email tickets.
Add a permission for viewing ticket owner email addresses.
Canonicalise URL in ticket response JS.
Add missing template for category sorting.
Version 2.1.1 :
Add inline moderation support for converting threads to tickets.
Bump ticket title limit to 150 characters.
Drop unused is_expired field.
Version 2.1.2 :
Ensure categories can handle tickets with titles greater than 150 characters.
Fix an issue where some threads would throw an error when being converted to tickets.
Version 2.2.2 :
Fix ticket change thread form not linking to the thread.
Fix ticket discussion thread not displaying ticket tabs bar.
Harden installer and fix possible issues upgrading from XF1, a MySQL 8.0 compatibility issue and duplicate columns.
Fix invite/create ticket notification not working as expected.
Support inviting/creating a ticket and notifying the user anonymously.
Added ticket status/priority/category to escalation criteria.
Version 2.2.5
Ensure last ticket message in ticket list view is anonymized.
Add the ability to automatically set the status of a ticket upon soft-delete.
Version 2.3.0
Add ability to ban specific emails from Ticket system.
Add "shadow ban" feature, by an explicit email list or for tickets which contain too few words.
Add ability to copy ticket user's email to clipboard, if the visitor can see it.
Add additional filters for showing tickets based on whether they are unassigned, assigned to self or assigned to others.
Fix an issue with BB code rendering when using predefined responses.
Ensure the captcha displays when replying or creating a ticket.
Fix non-functional draft support for new tickets.
Improve behaviour of various input fields whilst using RTL languages.
Version 2.3.1 :
Add support for value pruning for fields that are editable only once.
Force global namespace for functions which are known to be optimizable to bytecode in php, or known global functions to avoid a current namespace lookup for the function.
Implement warnings for ticket messages.
Fix incorrect column definition for match types on ticket fields.
Fix API missing permission check for setting prefix on a ticket.
Fix ticket discussion threads would not correctly attach to a ticket. Installer will resync desync'ed ticket/discussion thread pairs.
Don't show flash message when rerouting the contact form.
Don't duplicate captcha display when a guest is creating a ticket.
Version 2.3.4 :
Require Standard Library v1.5.0+, as this implements the template filter replacevalue
Support 64bit xf_ip.ip_id column.
Support linking a ticket category to a resource category.
Add Sort button to ticket priority and status lists.
Add spam cleaner support.
Fixes inactive priorities/statuses could be assigned to a ticket on edit.
Fixes the "Alerts are sent when a ticket transitions to this status" flag was not respected
Fixes editing a ticket's title to a falsy value.
Version 2.4.0 :
- Support globally watching the ticket queue.
- Support linking a resource item to a ticket category for users that have permission.
- Always notify users watching a ticket for new replies rather than taking into account last read date.
- Improve quick search integration.
- Implement searching within a ticket.
- Implement searching by category.
- Implement searching by status.
- Fix search not searching ticket titles.
- Actually implement inline moderation support for ticket search results.
- Fix incorrect positioning of predefined responses menu when using an RTL language.
Version 2.5.0 :
- If a user is awaiting approval, display any recent tickets they've created on the approval queue.
- Display a user's current user state within a ticket.
- Allow staff users with appropriate permissions to approve / reject users awaiting approval.
- Show a proper error when trying to create knowledge base articles when no categories exist.
- Fix upgrade path from XF1 version of the add-on.
- Fix incorrect phrasing on the batch updating tickets page.
Version 2.5.1 :
- Allow undeleting ticket messages.
- Harden permission checking around deleted guest tickets.
Version 2.6.4 :
Features:
- Allow users to create new tickets in configurable categories. Custom permissions allow you greater control over who can see a ticket and who can respond to them.
- Sophisticated guest support allowing non-users to create tickets and receive responses and notifications from them.
- Guest tickets are protected by a password and this needs to be entered before a ticket can be read.
- Once a guest is authenticated against a ticket, they're able to view that ticket until their session expires.
- Guests can also view a reduced ticket list when they're authenticated against multiple tickets similar to how normal users would.
- Got a guest that made a couple tickets but then registered and made some more? All of these can be merged and attached to the user account they created.
- Custom fields allowing you to capture the data you want to receive from your end users.
- Escalations make it easier than ever to automate common and mundane tasks.
- Automatically resolve tickets where the end user hasn't responded in over two weeks or remind a user via emails or alerts about their open tickets, for example.
- Fine-grain criteria and background processing can open up the door to complex automation rules without massive overhead.
- Default criteria not cutting it? Extend the add-on and add your own with little work.
- Integration with XenForo core functionality.
- End users receive alerts and emails when their tickets get responded to, keeping them in the loop constantly.
- Categories, tickets and even specific users can be watched to get notifications when a ticket (or other event) gets triggered.
- Inline moderation controls to perform bulk actions on tickets.
- Tickets and ticket messages get pushed to the search index letting you quickly dig up old relics.
- Read tracking for guests and users.
- Multiple, custom, states to track the progress of each ticket.
- Predefined responses to keep your staff member tone consistent across messages and tickets. Automatically inject information about the ticket being responded to and its starter, in to the response itself letting you avoid awkward situations.
- Optional and customisable priority selection letting you prioritise user tickets based on the severity. Priorities (and other ticket information) can be changed dynamically with escalations for further automation.
- Simplified layout letting users differentiate between a ticket and thread with ease.
Add a basic and optional knowledge base system.
When copying a thread/conversation to a ticket, update BBCode references to point to new attachments.
Implement attachment handling when editing an edited ticket message.
Fix preview link for editing ticket messages.
Add the ability to prune custom field contents after a period of time has elapsed after ticket creation.
More accurately set dates for incoming email tickets.
Add a permission for viewing ticket owner email addresses.
Canonicalise URL in ticket response JS.
Add missing template for category sorting.
Version 2.1.1 :
Add inline moderation support for converting threads to tickets.
Bump ticket title limit to 150 characters.
Drop unused is_expired field.
Version 2.1.2 :
Ensure categories can handle tickets with titles greater than 150 characters.
Fix an issue where some threads would throw an error when being converted to tickets.
Version 2.1.3 :
Add CLI commands to run rebuild tasks.
Update option group icon to match resource manager icon.
Fix an issue when trying to convert conversations to tickets.
Fix an issue when using a response in a ticket with no priority assigned.
Ensure user ticket counts are properly incremented.
Ensure counts are properly updated when tickets are hard-deleted.
Properly save "Alert on status transition" option.
Version 2.1.4 :
Now requires PHP 7.0+. The next major update will hard require XF 2.2 and PHP 7.2+.
Now depends on Standard Library by Xon.
Improve compatibility for XF 2.2, mostly around inbound emails.
Avoid trying to prune fields that don't exist anymore.
Support attachments within knowledge base articles.
Version 2.1.5 :
Display a footer note under KB article content pointing users to open a new ticket if their issue is still not answered.
Support BB code within predefined responses.
Expose per-category priority selection option.
Add "View priority for own tickets" permission.
If a user is not able to see tickets or KB articles, hide the search form tabs for them.
Make activating / installing the add-on more robust on busier sites.
Add missing "nf_tickets_requested_ticket_not_found" phrase.
Log ticket prefix changes as moderator actions.
Minor improvements and bug fixes to escalations.
Fix erroneous "no permissions" thrown on ticket category page
Version 2.2.0 :
Require XenForo 2.2+.
Require PHP 7.2+.
Add the ability for users with permission to anonymise their responses to tickets as a particular user.
Add support for LinkableInterface.
Return additional data when retrieving ticket information via the API.
Add per ticket category "count messages" option.
Improve search accuracy when non-viewable search categories exist.
Fix issue where discussion thread creation may not occur, or may occur under the wrong user.
Give a better error message on trying to access a ticket which isn't viewable.
Version 2.2.1 :
Switch to XenForo 2.2's new way of previewing editor contents.
Fix per ticket category "count messages" option not being respected for new tickets.
Compatibility fix for ElasticSearch Essentials when updating Tickets add-on.
Prevent truncating of category descriptions when displaying the category list for ticket creation.
Enforce requirement for Standard Library.
Minor code clean up.
Add CLI commands to run rebuild tasks.
Update option group icon to match resource manager icon.
Fix an issue when trying to convert conversations to tickets.
Fix an issue when using a response in a ticket with no priority assigned.
Ensure user ticket counts are properly incremented.
Ensure counts are properly updated when tickets are hard-deleted.
Properly save "Alert on status transition" option.
Version 2.1.4 :
Now requires PHP 7.0+. The next major update will hard require XF 2.2 and PHP 7.2+.
Now depends on Standard Library by Xon.
Improve compatibility for XF 2.2, mostly around inbound emails.
Avoid trying to prune fields that don't exist anymore.
Support attachments within knowledge base articles.
Version 2.1.5 :
Display a footer note under KB article content pointing users to open a new ticket if their issue is still not answered.
Support BB code within predefined responses.
Expose per-category priority selection option.
Add "View priority for own tickets" permission.
If a user is not able to see tickets or KB articles, hide the search form tabs for them.
Make activating / installing the add-on more robust on busier sites.
Add missing "nf_tickets_requested_ticket_not_found" phrase.
Log ticket prefix changes as moderator actions.
Minor improvements and bug fixes to escalations.
Fix erroneous "no permissions" thrown on ticket category page
Version 2.2.0 :
Require XenForo 2.2+.
Require PHP 7.2+.
Add the ability for users with permission to anonymise their responses to tickets as a particular user.
Add support for LinkableInterface.
Return additional data when retrieving ticket information via the API.
Add per ticket category "count messages" option.
Improve search accuracy when non-viewable search categories exist.
Fix issue where discussion thread creation may not occur, or may occur under the wrong user.
Give a better error message on trying to access a ticket which isn't viewable.
Version 2.2.1 :
Switch to XenForo 2.2's new way of previewing editor contents.
Fix per ticket category "count messages" option not being respected for new tickets.
Compatibility fix for ElasticSearch Essentials when updating Tickets add-on.
Prevent truncating of category descriptions when displaying the category list for ticket creation.
Enforce requirement for Standard Library.
Minor code clean up.
Version 2.2.2 :
Fix ticket change thread form not linking to the thread.
Fix ticket discussion thread not displaying ticket tabs bar.
Harden installer and fix possible issues upgrading from XF1, a MySQL 8.0 compatibility issue and duplicate columns.
Fix invite/create ticket notification not working as expected.
Support inviting/creating a ticket and notifying the user anonymously.
Added ticket status/priority/category to escalation criteria.
Version 2.2.3:
Allow banned users to utilise the ticket system.
Add inverted criteria options.
If transitioning to a status will send an alert, indicate this to staff users.
Add the ability to have user and moderator editable fields as well as preventing them from being edited.
Add the ability to select available custom fields when editing categories.
When converting a thread to a ticket, check if the thread starter still exists instead of throwing an error.
Fix view logic before ticket password check blocking guest access to a ticket.
Improve handling of guest password entry.
Fix inbound email processor not correctly handling malformed emails.
Fix exporting conversation/thread to ticket if IP records have been pruned.
Enforce requiring an email for guest tickets.
Add missing bookmark item template for ticket messages.
Fix ticket responses not being correctly set in editor when they contain BB code.
Fix escalation criteria "Time passed since last reply/ticket is greater/less than" check so it's not inverted.
Fix non-moderators not being able to view new ticket counts in moderator bar.
Version 2.2.4:
Ensure action bar menu items collapse in to a menu at smaller viewports.
Add an option (defaulted off) to display signatures on ticket messages.
Ensure various status icons are displayed when listing tickets.
Fix an issue when trying to prune contents of fields that did not exist anymore.
Fix undefined "errorKey" when doing guest username validation.
Ensure guest username is handled correctly when inviting to the ticket.
Improve performance of XF1.x to XF2.x update when converting various fields to JSON.
Fix an issue preventing predefined responses from being used when BB code is disabled in the editor.
Allow banned users to utilise the ticket system.
Add inverted criteria options.
If transitioning to a status will send an alert, indicate this to staff users.
Add the ability to have user and moderator editable fields as well as preventing them from being edited.
Add the ability to select available custom fields when editing categories.
When converting a thread to a ticket, check if the thread starter still exists instead of throwing an error.
Fix view logic before ticket password check blocking guest access to a ticket.
Improve handling of guest password entry.
Fix inbound email processor not correctly handling malformed emails.
Fix exporting conversation/thread to ticket if IP records have been pruned.
Enforce requiring an email for guest tickets.
Add missing bookmark item template for ticket messages.
Fix ticket responses not being correctly set in editor when they contain BB code.
Fix escalation criteria "Time passed since last reply/ticket is greater/less than" check so it's not inverted.
Fix non-moderators not being able to view new ticket counts in moderator bar.
Version 2.2.4:
Ensure action bar menu items collapse in to a menu at smaller viewports.
Add an option (defaulted off) to display signatures on ticket messages.
Ensure various status icons are displayed when listing tickets.
Fix an issue when trying to prune contents of fields that did not exist anymore.
Fix undefined "errorKey" when doing guest username validation.
Ensure guest username is handled correctly when inviting to the ticket.
Improve performance of XF1.x to XF2.x update when converting various fields to JSON.
Fix an issue preventing predefined responses from being used when BB code is disabled in the editor.
Version 2.2.5
Ensure last ticket message in ticket list view is anonymized.
Add the ability to automatically set the status of a ticket upon soft-delete.
Version 2.3.0
Add ability to ban specific emails from Ticket system.
Add "shadow ban" feature, by an explicit email list or for tickets which contain too few words.
Add ability to copy ticket user's email to clipboard, if the visitor can see it.
Add additional filters for showing tickets based on whether they are unassigned, assigned to self or assigned to others.
Fix an issue with BB code rendering when using predefined responses.
Ensure the captcha displays when replying or creating a ticket.
Fix non-functional draft support for new tickets.
Improve behaviour of various input fields whilst using RTL languages.
Version 2.3.1 :
Add support for value pruning for fields that are editable only once.
Force global namespace for functions which are known to be optimizable to bytecode in php, or known global functions to avoid a current namespace lookup for the function.
Implement warnings for ticket messages.
Fix incorrect column definition for match types on ticket fields.
Fix API missing permission check for setting prefix on a ticket.
Fix ticket discussion threads would not correctly attach to a ticket. Installer will resync desync'ed ticket/discussion thread pairs.
Don't show flash message when rerouting the contact form.
Don't duplicate captcha display when a guest is creating a ticket.
Version 2.3.2 :
Fixes for converting a conversation/thread to a ticket.
Fixes for converting a ticket to a thread, this includes incorrect assignment of the first post in the thread's IP.
Enable shadow-ban function even if most spam checks are disabled.
Reduce over-fetching of tickets when viewing a category.
Reduce queries from redundant ticket counter rebuilds.
Use XF cache backend where applicable for ticket last read date.
Version 2.3.3 :
Add batch update tickets functionality to admin panel.
Add category option to disable new tickets / messages.
Fixes attachment handling for new tickets.
Fixes for converting a conversation/thread to a ticket.
Fixes for converting a ticket to a thread, this includes incorrect assignment of the first post in the thread's IP.
Enable shadow-ban function even if most spam checks are disabled.
Reduce over-fetching of tickets when viewing a category.
Reduce queries from redundant ticket counter rebuilds.
Use XF cache backend where applicable for ticket last read date.
Version 2.3.3 :
Add batch update tickets functionality to admin panel.
Add category option to disable new tickets / messages.
Fixes attachment handling for new tickets.
Version 2.3.4 :
Require Standard Library v1.5.0+, as this implements the template filter replacevalue
Support 64bit xf_ip.ip_id column.
Support linking a ticket category to a resource category.
Add Sort button to ticket priority and status lists.
Add spam cleaner support.
Fixes inactive priorities/statuses could be assigned to a ticket on edit.
Fixes the "Alerts are sent when a ticket transitions to this status" flag was not respected
Fixes editing a ticket's title to a falsy value.
Version 2.4.0 :
- Support globally watching the ticket queue.
- Support linking a resource item to a ticket category for users that have permission.
- Always notify users watching a ticket for new replies rather than taking into account last read date.
- Improve quick search integration.
- Implement searching within a ticket.
- Implement searching by category.
- Implement searching by status.
- Fix search not searching ticket titles.
- Actually implement inline moderation support for ticket search results.
- Fix incorrect positioning of predefined responses menu when using an RTL language.
Version 2.5.0 :
- If a user is awaiting approval, display any recent tickets they've created on the approval queue.
- Display a user's current user state within a ticket.
- Allow staff users with appropriate permissions to approve / reject users awaiting approval.
- Show a proper error when trying to create knowledge base articles when no categories exist.
- Fix upgrade path from XF1 version of the add-on.
- Fix incorrect phrasing on the batch updating tickets page.
Version 2.5.1 :
- Allow undeleting ticket messages.
- Harden permission checking around deleted guest tickets.
Version 2.5.2 :
Version 2.6.0 :
- On fresh install, add a route filter to replace tickets/ with support/.
- Rename "Tickets" navigation tab to "Support".
- Remove ticket title from ticket URLs.
- Fix restricting search to a ticket category.
- Fix guests not being able to see their own moderated replies or tickets.
- Fix not being able to convert a guest's ticket to a thread.
- Hide filtering options for guests viewing tickets they've created.
Version 2.6.0 :
- Require Standard Library by Xon v1.18.0+.
- Add additional search criteria; assigned/assigner of a ticket.
- Support Search Improvements displaying ticket search terms on the search result page.
- Fix changing status of a ticket did not trigger the search index to be updated.
Version 2.6.4 :
- Fix possible error when using XenForo Enhanced Search and searching with status IDs.
- Add indexes to ticket table to reduce query time when viewing list of tickets.
- Add missing phrase in watched category emails.
- Improve formatting of spam-trigger logs for a user/email when displayed on a ticket.
- Add "Allow images"/"Allow embedded media" ticket permissions. These permissions apply to a user's ticket even after it is posted.
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[TH] Monetize
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